Online escape room FAQs

How do I purchase your online escape room games?

Click here to visit our online escape room game listing. Select the game you would like to play then follow the instructions to add the game to your cart.

Gift vouchers cannot be used when purchasing our online escape games.

Do I have to play the online escape room as soon as I have purchased the game?

When you purchase an online game you will be sent a link and a game code. You can choose to play the game whenever you like.

In our B.R.U.C.E. online games, once you have activated the code you have 24 hours to complete the game.

Can I use gift vouchers to pay for an online escape game?

Our gift vouchers cannot be used towards payment for our online escape rooms.

How long do the games last?

The target time for each of our games is one hour, but there is no time limit and so you can keep playing until you escape!

 

How many people can play at one time?

We recommend team sizes of 1 to 4 players, although larger teams can play.

A maximum of 6 separate computers can connect to the games using the same code at the same time.

When you have a multi-player team, with players in different locations we recommend connecting via Zoom/FaceTime/WhatsApp video call so that you can communicate easily and share ideas.

We also recommend having an allocated “clicker” who is solely responsible for clicking on the items on the screen. Every computer that is connected to the game can click on items and lots of clicking can lead to frustration.

Can the games be played by team members in different locations?

Yes, players can be in different locations.

How it works in the BRUCE and Houdini games:

Players in different locations all log into the game using the same link and activation code that you receive in the booking email. All players will see the same screen at the same time and can click and enter codes into the game.

Separately, you should find a way to communicate with each other, such as Zoom, FaceTime, WhatsApp etc.

We do recommend having a designated “clicker”, as having 6 different people clicking on the same screen at the same time can be confusing!

How it works in the Rogue Agent game:

Only the lead agent logs into the game. This means that only the lead agent can click on items and enter the codes.

The lead agent should share their screen with other players using Zoom or Skype so that all players can see the puzzles and help solve them.

What happens if I lose my internet connection?

We recommend having a strong, fast and reliable internet connection to play the games.

If you do lose your internet connection, or the page freezes, just refresh your browser and the game will restart where you left off.

What computer equipment do I need to play the BRUCE and Houdini online games?

Our games are web browser based and are designed to be played on desktop and laptop computers.

The games do not work on tablets or on phones.

You will need a good internet connection – without this, we cannot guarantee that your game will play smoothly.

We recommend using the latest version of the Chrome web browser. The game may not run on older web browsers.

What computer equipment do I need to play the Rogue Agent online game?

Rogue Agent is web browser based and is best played on desktop and laptop computers.

The games WILL work on tablets or on phones, but the bigger the screen size the better.

You will need a good internet connection – without this, we cannot guarantee that your game will play smoothly.

If players are connecting from different locations make sure you read our FAQ about multiplayer games.

Do I need sound to play the games?

Some of the puzzles are sound based, so it is important to hear the games as well as see them!

What if I get stuck during the game?

All of our games have inbuilt clue systems that you can use if you get stuck. We recommend only taking clues as a last resort  as there is no time limit on the games and solving a puzzle without a clue gives the most satisfaction!

Sometimes there are multiple clues for each part of the game – this is to give you different levels of help.

If you are completely stuck, even after looking at the clues, you are also able to see the solution.

What are your prices?

Our BRUCE and Houdini online escape room games cost £15 per game.

The Rogue Agent online escape game costs £20 per game.

© 2019 Xscape Now Limited.