FAQs

How do I book?

Click here or click on any “Book Now” button throughout the site. We only take bookings in advance online and it is not possible to just turn up to play.

How can I see what escape rooms are available for the date I want?

Click here then select your room and date to check if we have any time slots available.

What are your opening times?

Monday, Wednesday and Sunday:  10.30am to 8.15pm
Thursday, Friday and Saturday:  10.30am to 10pm
We are closed on Tuesdays

How many people can play at one time?

Most of our rooms are designed for teams of 2 to 6 people to play together.

The Bank Job room can be played by up to 8 players. Please note that in this room groups that have more than 4 players must be split into 2 teams who will race each other to complete the mission. Groups of 4 players in the Bank Job room will have the option of splitting into 2 teams or all playing together. 

Xmas Xscapades is for team sizes of 4 to 10 players.

All of our escape rooms have the same time slots so it is possible for large groups to book multiple rooms to be played at the same time.

 

 

 

Can we have more than 6 players in the room?

The Bank Job room can take up to 8 players, split into 2 teams of 4 who compete against each other. It is not possible to have more than 8 players in the Bank Job room.

Xmas Xscapades is designed for groups of 4 to 10 escape game players.

The other rooms have a maximum of 6 players. We want our customers to have as much fun playing our rooms as possible and this is why we generally limit the number of players in each room.

An escape room is a mixture of searching for clues and solving puzzles, and the experience is designed to be a challenge that will last one hour. We try to create puzzles and a flow to the experience that allows everyone to be involved at all times.

If there are too many people in the room, it can mean that there are times when some players are just watching or taking a less active part in the game. It can also mean that some players miss part of the experience.

This is why we have recommended limits on the number of players.

Are your escape rooms suitable for children?

Most people that play escape rooms are adults and so the puzzles in our escape rooms are designed with this in mind.

Our games are not designed for groups where the majority of players are under 15, and we do not host children’s parties.

Children do enjoy playing escape rooms and it’s great for them to be involved as part of a larger family group.

Where a child is playing as part of a family group we recommend a minimum age of 7. Children under that age are likely to run out of things to do during the hour-long experience.

There are no separate child prices, all players in the escape room pay the same price. For any group where there are children less than 15 years old there must be a paying adult in the room and maximum team sizes for the room cannot be exceeded. Please note that in The Bank Job room there must be at least one paying adult in each room if the game is being played “head to head”. In Xmas Xscapades there must be one adult for every 2 children.

Is there anything scary in the rooms?

There are no animals and no-one is going to jump out on you while you are in the rooms!

The Sweeney Todd escape game contains mild jump scares.

Do you sell gift vouchers?

Yes.

If you wish to purchase one please click here

Our vouchers do not have an expiry date and a copy will be emailed to you when the voucher is purchased.

What do I need to bring?

1. Make sure you bring your brain!

2. If you need reading glasses, it’s probably worthwhile bringing them.

When should we arrive?

You should arrive 10 minutes before your booking time so that you can be briefed on your mission.

You might also want to pop to the loo before you are locked in a room for an hour!

If you turn up late you might not be able to play your game as there may be other bookings scheduled to start after yours. We are unable to offer refunds if you turn up late and there is no time to play your game.

Can we take pictures in the room?

We don’t allow taking pictures or video in the room – we have to make sure that all puzzles and clues stay secret for future players. We are happy to take pictures outside the escape room once your game has finished, and you are welcome to use certain outfits in your pictures.

I suffer from claustrophobia, will I be OK?

Only you can be the judge of that. For safety reasons we don’t actually lock the entrance door so you can always come back out the way you went in if necessary (this doesn’t count as an escape!).

The rooms are not small. There may be periods of darkness in some rooms but you will never be without some form of light.

Are your rooms wheelchair accessible?

Wheelchair users have played our Baker Street Mystery room successfully. Please let us know in advance if you have a wheelchair user in your group and we can ensure the room is fully accessible.

Unfortunately, we are not able to make the Red Planet Panic escape room accessible.

The Sweeney Todd room is wheelchair accessible but one player must be able to crawl in a confined space.

The Bank Job room is wheelchair accessible, but please contact us in advance so that we can make a necessary adjustment to the room.

Xmas Xscapades is wheelchair accessible.

What are your prices?

Our prices are per person and depend on the number of players in each escape room:

6 to 10 people – £15 per person
5 people – £17 per person
4 people – £19 per person
3 people – £21 per person
2 people – £23 per person

What if I can't make my booking?

It’s difficult for us to re-fill a slot at short notice and for this reason cancellations will only be accepted if at least 48 hours notice is given. Unfortunately we can’t accept cancellations with less than 48 hours notice and no refund will be given.

If some of your group do not turn up we are unable to offer a refund.

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